Refund policy

Last updated: 21 October 2026

This policy applies to consumer purchases from EVL delivered in the United Kingdom. It explains your rights under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015. Nothing here limits your statutory rights or any more favourable terms agreed when you ordered.

Changing your mind: cancelling an online order

You can cancel without giving a reason from the time you place your order until 14 days after the day you, or someone you nominate (other than the carrier), receive the goods. If goods in one order arrive separately, the period runs from receipt of the last item. If the cancellation deadline falls on a Saturday, Sunday or public holiday, it extends to the next working day. Where the law extends a deadline, including because required cancellation information was not supplied, that longer period applies.

Tell us clearly that you wish to cancel by emailing sales@evlofficial.com or writing to EVL, 960 Capability Green, Luton, LU1 3LU, United Kingdom. Send your notice before the cancellation period expires. Please include your name, order number if available, and the items concerned. You can use the optional form below or your customer account, but neither an account nor our approval is required to exercise your statutory right.

You can cancel after dispatch too; if we cannot stop delivery, return the goods as described below.

Sending goods back

Send the goods back without undue delay and no later than 14 days after telling us you are cancelling. Return address: EVL, 960 Capability Green, Luton, LU1 3LU, United Kingdom. Contact us if you need help with delivery instructions; you do not need to wait for approval to cancel or return goods within your statutory rights. Keep evidence of posting.

For a change-of-mind return, you arrange and pay the direct return postage cost, provided we informed you of this before purchase. If we did not, we will bear that cost. For faulty, damaged or incorrect goods, EVL bears the reasonable return costs; contact us to arrange return or collection.

Trying on and caring for clothing

You may inspect and try on items as you reasonably would in a shop. Please take care of them and return tags and original packaging where possible, using suitable protective packaging. Missing packaging or tags does not automatically remove your cancellation rights.

We may deduct only the reduction in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, where the law permits. Wearing clothing for workouts, washing it or damaging it may reduce its value. We will explain any deduction. We will not make a handling-related deduction if we failed to provide the legally required information about your right to cancel. No restocking or cancellation administration fee applies.

Refunds after cancellation

We refund without undue delay. If goods have been supplied and we have not offered to collect them, the deadline is 14 days after we receive them back or receive evidence that you sent them back, whichever happens first. We may withhold reimbursement only until that earlier event. If no goods were supplied, or we have offered to collect them, we refund within 14 days after being told you are cancelling.

If you cancel the whole order, we refund the price paid and the cost of our least expensive standard delivery option. We do not have to refund the extra cost of a premium delivery option you chose. For a partial return, delivery charges are refunded where legally required.

Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Your payment provider may take additional time to display the credit; this does not extend our deadline for issuing it.

Faulty, damaged or misdescribed goods

Goods must be of satisfactory quality, fit for purpose and as described. If they fail these standards, you normally have 30 days from the day after delivery to reject them for a full refund. Tell us about the issue and provide your order number or other proof of purchase. Reporting an issue later does not automatically remove your rights.

After that period, you can normally require a free repair or replacement, subject to what is possible and proportionate. This must be completed within a reasonable time without significant inconvenience. If one attempt fails, both remedies are unavailable, or the remedy is not provided within those limits, you may be entitled to a price reduction or to reject the goods for a refund. A lawful deduction for use may apply to a final rejection after six months.

We bear reasonable return costs for goods that breach your statutory rights. Refunds due following rejection are made without undue delay and within 14 days of our agreeing that you are entitled to one. These rights are separate from the change-of-mind deadlines above and are not limited to 30 days.

Sale items, sports bras and exchanges

Sale items have the same statutory rights as full-price items. We do not impose a blanket no-return rule on sports bras or other ordinary activewear. Any statutory exception to cancellation must genuinely apply and be explained before purchase; it cannot remove rights for faulty or misdescribed goods.

For a different size or colour, email us to discuss availability and exchange options. An exchange or store credit is not compulsory where you are entitled to a refund.

Optional cancellation form

You may copy and send this form, but any clear cancellation statement is sufficient.

To: EVL, 960 Capability Green, Luton, LU1 3LU, United Kingdom; sales@evlofficial.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
Goods: ____________________
Ordered on [*]/received on [*]: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
[*] Delete as appropriate.

Questions or complaints: email sales@evlofficial.com or visit our Help page.