Help

The payment methods available for your order are shown at checkout. Supported digital wallets include Shop Pay, Apple Pay and Google Pay; the options shown may depend on your device and checkout. Choose from the methods offered before placing your order.

Placing an order is an offer to purchase. We must receive and process your payment, and your order is accepted when EVL confirms acceptance. Please check your items, sizes, address and payment details before submitting.

The product price is the price in effect when you place your order and is shown in your order confirmation. Review the final total at checkout for shipping and any taxes or other charges shown there. Promotions may have their own terms.

Contact us promptly for address or item changes. You can cancel an online order before dispatch and until 14 days after the day you receive it (or the last item in a split order). Dispatch does not remove this right; if delivery cannot be stopped, return the goods under our returns policy.

We currently deliver to addresses within the United Kingdom only. International shipping is not currently available.

Unless otherwise stated on our website, orders are processed within 1 business day, excluding holidays. Orders placed after noon, at weekends or on holidays may begin processing the next business day. Shipping options and estimated delivery times appear at checkout. Delivery estimates begin after dispatch and are not guaranteed.

Shipping charges are calculated at checkout using your destination, order weight and chosen service. Any available free standard shipping offer will be shown at checkout. Please also review any taxes or duties displayed there and our full shipping policy.

When your order ships, we email a shipping confirmation with a tracking number and link if the shipping method supports tracking. Tracking updates may take time to appear.

Contact us with your order number so we can investigate and resolve the issue. For delivery arranged by EVL, goods remain our responsibility until you or your nominated recipient take physical possession. Please tell us promptly if the delivery address is incorrect.

For a change of mind, notify us by the end of 14 days after the day you receive the goods (or the last item of a split order), then send them back within a further 14 days. No reason is required. Any longer statutory deadline still applies. Faulty or misdescribed goods have separate rights.

Email sales@evlofficial.com with a clear cancellation statement, your name and order details, or write to EVL, 960 Capability Green, Luton, LU1 3LU, United Kingdom. This is also our returns address. An account, form or approval is not required for statutory cancellation. Keep evidence of posting.

You can inspect and try on clothing as you would in a shop. Please return tags and packaging where possible; missing them does not automatically remove cancellation rights. We may make a lawful deduction for loss of value caused by handling beyond necessary inspection, such as wearing for workouts or washing. There is no restocking fee.

For change-of-mind returns you arrange and pay direct return postage, provided this was disclosed before purchase; otherwise EVL bears the cost. EVL pays reasonable return costs for faulty, damaged or incorrect goods. Contact us to arrange those returns.

Contact us to discuss exchange options before returning your item.

Contact us with details and your order number or other proof of purchase. You normally have 30 days from the day after delivery to reject faulty or misdescribed goods for a full refund. After that, repair or replacement rights apply, with a price reduction or refund available in the circumstances explained in our policy. Your rights do not end after 30 days.

For cancellation where goods were supplied and we have not offered collection, we refund without undue delay and within 14 days of receiving the goods or evidence of return, whichever is earlier. If no goods were supplied or we offered collection, the deadline is 14 days after cancellation notice. Refunds following rejection of faulty goods are due within 14 days of agreeing entitlement. Refunds use the original payment method unless you expressly agree otherwise, with no refund fee.

Notify us within 14 days after the day of receipt, then return within 14 days of notification, subject to any longer statutory period. Cancelling the whole order includes reimbursement of standard delivery; the extra cost of a premium option need not be refunded. Sale items have the same statutory rights, and we do not impose a blanket exclusion on sports bras. Read the full Returns & Refunds policy and optional cancellation form.

Read our Terms & Conditions, Returns & Refunds, Shipping policy and Privacy policy. These answers summarise the policies; they do not replace them or limit your statutory consumer rights.

Email sales@evlofficial.com or use our contact form. For an order enquiry, include your order number and a short description of what you need help with.